Thank you for shopping at BuyWell.pk. We are committed to delivering high-quality products and excellent customer service. If you’re not completely satisfied with your purchase, our Refund and Return Policy is here to provide you with a smooth and worry-free experience.

1. Return Eligibility

We accept returns within 3 days of product delivery for eligible items. To qualify for a return:

• The product must be unused, undamaged, and in its original packaging.

• Certain items, such as personal care products, undergarments, and hygiene-sensitive items, are non-returnable due to safety and hygiene concerns.

Please review individual product pages for any specific return restrictions before purchasing.

2. How to Initiate a Return

To begin the return process:

• Email us at: customersupport@buywell.pk

• Or contact our customer support hotline.

Include the following information:

• Your order number

• The product(s) you wish to return

• The reason for the return

Our support team will guide you through the next steps quickly and efficiently.

3. Return Shipping

• Customers are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., wrong or damaged item received).

• We recommend using a trusted courier service with tracking to ensure the safe delivery of your return.

• BuyWell.pk is not liable for any loss or damage during return transit.

4. Product Inspection & Approval

After we receive your returned item:

• Our team will inspect the product to ensure it meets the return criteria.

• If approved, we will move forward with the refund process.

• If the product does not qualify for a return, it will be sent back to you at your expense, along with a detailed explanation.

5. Refund Process

Once your return is approved:

• A refund will be issued via the original payment method used at checkout.

• Please note: Refund processing time may vary depending on your bank or payment provider.

6. Refund Exceptions

Refunds may be denied or partially issued in the following situations:

• Product returned is used, damaged, or not in its original packaging

• Missing parts or accessories

• Return request made after the 3-day return window

• Product is part of the non-returnable category (e.g., personal care or hygiene items)

7. We’re Here to Help

Have questions or need help with your return?

Email: customersupport@buywell.pk
Customer Support Hotline: Available 24/7

Our team at BuyWell.pk is always ready to assist and ensure a positive shopping experience.

Note: This Refund and Return Policy is subject to change without prior notice. The most current version will always be available on our website and will take immediate effect upon posting.